Case StudiesRehabilitation Hospital of the Pacific

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Speeding Patient Registration with Electronic Forms (e-Forms) Management

Rehabilitation Hospital of the Pacific (REHAB)’s IS team rolled out their Access Intelligent Forms Suite management solution in patient registration, and on clinical floors at the organization’s three outpatient clinics and nursing units. Access’s proven project planning and implementation methodology contributed to a hassle-free deployment.

When a patient comes to REHAB’s registration desk, a registrar enters demographics into the QuadraMed Affinity HIS.  Now, instead of gathering forms manually, registration runs an online report and the Access system captures the print stream, merges the patient’s information onto every form required for registration and prints the forms. This facilitates faster registration. Access IFS provides similar time and cost savings on clinical floors, where nurses can access all the forms they need in seconds.

Business Problems
  • Registering patients using addressographs increases overhead
  • Current form selection and preparation process for registration was a manual process
  • Photocopied forms look unprofessional and different versions are used around the hospital
  • Relying on a forms vendor increases overhead
Solutions
  • Once most hospital forms are online, addressograph machines can be removed
  • Registration packets are customized for patients automatically and printed automatically, speeding admissions
  • Nurses can immediately access current versions of forms from any station and print a professional looking copy of that form
  • The cost of ordering pre-printed forms has been eliminated