We have more than 10 years of meeting the after-sales support needs of hundreds of organizations like yours. Our responsive support methodology enables customers to get quick answers to their questions. Any approved Access customer has a username and password to access our support web portal, which enables them to enter support issues electronically and to classify them in several ways.
Support tickets are automatically routed to the next available staff member for immediate attention. In addition, a searchable knowledge base of previous issues and resolutions is available, and is continually updated based on feedback from our team, customers and industry experts.
Our industry-leading phone support is available in a standard package (Monday-Friday, 7 AM-7 PM CDT) or an extended option (24-hours x 365 days). Regardless of which option you choose, you can expect a quick response and rapid resolution of your concerns.
To Access our support website: support.accessefm.com