Ever Been BeanBoozled by an IT Vendor?

By Brett Chalmers | Sep 12, 2017 10:34:52 AM

Have you ever played BeanBoozled by Jelly Belly? I have. Once.* For those unfamiliar with the taste-bud-torturing game, players take turns eating a jelly bean that could either be delicious or horrendous. The only way to discover the flavor is by eating it. And by then it’s too late. Do you know what the game made me think of? Yep, you guessed it—healthcare IT.

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Rethinking Customer Relationships

By Chuck Demaree | Aug 22, 2017 11:29:09 AM

Sometimes we run into trouble when attempting to classify our interactions with other people. One of the most common mistakes is thinking of customers as only people who buy products or services from us. Over the years, I’ve realized that I need to view many others as customers and treat them accordingly.

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Embracing Differences and Maximizing Strengths

By Beth Adams | Aug 14, 2017 11:01:13 AM

My husband and I have been married for over 38 years. Not all 13,870+ days have been blissful. (Wow, that sounds like a reeeaaaally long time, huh?) Actually, we get along really well considering how many little things we don’t have in common. He likes country music, I like rock and roll; he likes vanilla and I’m all about chocolate; he likes drama and real-life movies and I’m more into comedy and sci-fi. It makes you wonder, what can we agree on?

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Taking Approval Processes to School

By Jeff Carta | Jul 31, 2017 12:50:01 PM

Raise your hand if you enjoy paperwork. No takers? Regardless of what kind of company you work for and what industry it plays in, you’re going to have multiple processes that require one or multiple approvals. And none of them are fun.

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The Art of Doing the Right Thing

By Mark Johnston | Jul 24, 2017 9:44:53 AM

If you’ve known me for a while, you’re likely familiar with a few core ideas that I use to orient my work and life—like the 4 Principles of Productivity I wrote about a couple of weeks ago. But while each of these ideas is important and impactful, if I had to zero in on a one-line mantra, it’d be: do the right thing.

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