Client spotlight: Norman Regional Health System Takes Next Step on Paperless Journey

     

Norman Regional Health System provides for the health and wellness of families living in south central Oklahoma. The provider has a 219-bed hospital and a 168-bed facility with cardiovascular, spine, orthopedic, women’s and children’s services. In addition, NRHS has a 24-hour state-of-the-art emergency center that also offers diagnostic imaging, physical therapy and lab services. The health system employs about 3,000 people and has more than 350 physicians on-staff.

Bedside and tablet-enabled eForms to answer the challenge of reducing OR delays due to missing paper-based informed consents

NRHS is a longtime Access client that implemented eForms on demand and clinical data bridge solutions. Recently, the health system upgraded to Access Passport, taking the next step on its paperless forms journey.

Access Passport is a web-based solution that makes eForms software available on tablets that patients and clinicians can use to apply secure electronic signatures. The technology is especially useful for capturing signatures on informed and procedural consents.

“With Access Passport, patients won’t need to worry about completing all their forms at the point of admission because they’ll be able to fill in consents and other documents at the bedside,” said Beth Summers, HIT database analyst at NRHS. “Fifty percent of our operative cases are delayed because of misplaced or unsigned paperwork, so there’s a big opportunity for improvement with the Access system. We’ll capture all the required informed consent signatures at the first attempt from both the physician who’s explaining the upcoming procedure, and the patient who will undergo the surgery. This will eliminate paperwork-related delays such as form misplacement or missing signatures, and it will make the audit trail much clearer.”

Upon completion, informed consents and other electronic medical forms will be routed directly into the correct patient’s electronic chart, without the need for scanning or manual indexing. The tight integration between Access and MEDITECH will be seamless so users won’t have to leave the main system that they work in each day. In fact, clinicians and medical staff members likely won’t know that they’re using a third-party application.

‘Speed’ the registration process

“The decision to go with Access Passport gave us the chance to re-examine our processes and forms in Registration and clinical areas,” Summers said. “We realized we can consolidate some multi-page documents that require patients to sign and initial several areas of the form, such as the admission disclosures and agreement. This will not only speed the registration process, but also make things easier on our patients.”

Want to learn more about how Access Passport can benefit your hospital, or want to see the solution in action? Contact us.

 

About The Author - Clayton Homme

A former college football player, Clayton is adept at tackling the paper challenges that hospitals face. He works with current customers to ensure that they’re getting the most out of their e-forms and e-signature solutions. Clayton also analyzes MVPs (most valuable processes)—enhancing customers’ clinical and administrative workflows.

Feel free to email me here.