Delivering on Consumer Expectations in the Age of Smart Speakers

    

“Hey Google, turn on the office lights, play my country music on Pandora, and start the vacuum.”

With just a simple voice command, I am feeling like George Jetson while my office comes to life, and I settle in to start writing this blog. (Well, after another cup of coffee that is.) Research conducted by Edison Research for National public media estimates that approximately 39 million people, or 1 in 6 adults, in the U.S now own a smart speaker.

This past holiday, I became one of those Americans bitten by the latest automation bug. Lights, outlets, small heaters, thermostats—they’ve all quickly become a voice-automated option in the house. It has even allowed me to take outdated technology like an older portable speaker and turn it into a voice-controlled Bluetooth concert, ready to go in any room.

I’ve even shared my enthusiasm for these products and converted a few others into using smart speakers to control their own homes. The level of automation possible is pretty intense. No more coming home to a dark house. Now lights automatically turn on in desired rooms as soon as my phone gets within a certain distance of my house.

“Hey Google” has raised consumer expectations

That desire of having information and technology perform at a voice’s touch doesn’t stop with just a speaker. Consumers are looking for their lives to be made easier in other aspects outside their home—for instance, in their healthcare experiences. Let's take a look at how an automated workflow can impact your life at the typical first touchpoint in your hospital, patient intake.

How many times have you gone into a doctor's office only to fill out the same paperwork that you filled out last week—or even worse the same information on multiple forms that visit? In a world that is quickly changing to an electronic information platform, this feels a bit archaic does it not? Having the ability to process intake forms, such as consents and questionnaires not only improves the patient experience, while lowering their frustration level, it also gives the provider the proper information to review within the context of their EHR.

Let’s circle back to that archaic process of entering the same data over and over again on multiple forms. With Access eForms, hospitals can take the data collected during patient intake and automatically fill out those tedious and repetitive fields while supplying the provider with the precise data they need from those forms. This can all be done with the ease of an iPad. This forms automation not only expedites the patient intake process, but also increases efficiency and accuracy throughout the health record.

At the end of patient registration, users can send a trigger to stage the specific forms that are needed for the patient’s visit, rather than someone thumbing through a catalog of pre-printed paper forms. Now, to some, this type of forms automation might not have the instant gratification of feeling like George Jetson controlling his house by voice. However, to others this is quickly turning into Jetson-esque advances in terms of efficiency. Electronic forms represent a huge step within the healthcare world of decreasing the strain on the patient while getting the right information to the proper people and places.

If you are still using paper forms in your organization be it healthcare or commercial business, let Access help you get out of the Flintstone era and a big step closer to the Jetsons. Let's make sure we are meeting consumers’ expectations while keeping up with the advancing technology they are thirsty for.

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About The Author - Mike Bugara

From electronic forms to HIS to ECM platforms, Mike has seen—and demonstrated—it all. His innovative approach to showcasing Access’s integrated solutions makes him a valuable resource to hospitals evaluating paperless technologies. Currently a sales engineer, Mike’s eclectic work background includes management, implementation, marketing and more.

Feel free to email me here.