Surgeons are truly a special type of people. I not only worked for a surgeon (as a nanny) in my younger years, but have the pleasure of being close friends with a couple of amazing surgeons now. A few words come to mind when thinking about a surgeon: driven, dedicated, get-it-done, no nonsense, growth-oriented, pro-change (if it makes sense). Overall, I think we can all agree that surgeons like to get things done—and get it right the first time. And we are all thankful for that.
If you work in surgical services or a related capacity in the hospital, you know all too well the piles of necessary forms and the overwhelming amount of pre-op patient documentation. In fact, you’ve probably experienced that flurry of questions prior to surgery:
“Does this patient have their consent form completed?”
“Was it accurately completed?”
“If not, what is the quickest way possible to get that documentation completed?” (Because you know an incomplete document makes for major headaches now and all along the downstream workflow.)
“How was the patient experience in completing that form?”
And the most important question in the moment: “Why on earth are we standing around waiting on this documentation and not performing surgery for this patient?”
Imagine the patient’s perspective
We can’t forget about the patient experience in all of this. I can speak to this because I myself have been a surgery patient. Actually, I’ve had a few of them over the past few years—those sports-playing years catching up to me! I can attest, surgery patients have a LOT of documents to complete. A lot of paper, a lot of writing, a lot of redundant information, a lot of lost documents that we need to redo, and a lot of added stress can come from this cumbersome process. Has this been your personal experience, too?
The cost of inefficient consent forms
Having been a patient and having known and spoken to many surgeons and surgical services staff in my professional relationships, what I know for sure is this process is frustrating—and costly. Recently, a customer shared a statistic with me that was staggering. That statistic related to the dollars it costs a facility when surgical staff are waiting on a completed consent form. All of your most expensive employees, standing around and waiting. The hospital said, on average, incomplete consent forms can delay surgeries up to 30 minutes, costing as much as $60/minute! Consider the number of surgeries your facility performs in a week, then do the math. It adds up fast.
E-forms remove the roadblocks
So how does Access help remove the roadblocks to complete, accessible informed consents? Electronic forms, integrated with your hospital’s EMR, provide staff with quick access to the right forms and consents and can directly impact a surgeon and his team’s ability to do their jobs with excellent outcomes.
Mobile device options allow staff and patients to interact with forms in the most convenient way, complete information accurately and capture valid signatures electronically—creating a better patient experience all around.
Of course, at their core, eForms eliminate paper and all its inefficiencies, ensuring workflow is a win-win for your surgical services team and all connected hospital departments. When forms are completed, they and the information within are stored where they need to be and easily found with just a few clicks.
Surgical services is just one area of your hospital that’s highly dependent on timeliness and precision. Obtaining complete, signed consents directly impacts your ability to deliver on that commitment. See how integrated eForms can make sure you get it right the first time and create the best possible experience for surgeons and patients alike.
Interested in learning more? Reach out to us for a quick demo of Access eForms for Surgical Services.