Implement Patient eSignature in These Two Areas ASAP | Part 2

     

In Part 1 of this series, we talked about how it’s common for providers to greet new patients with a pen and a stack of hospital forms to sign. Not exactly a warm welcome.

Every new patient has an encounter with the Registration Department, and it sets the tone for their entire stay. Hospitals can ensure a smooth start and favorable first impression by using patient eSignature at Registration.

The solution does far more than eliminate stacks of paper. It enhances the overall patient experience, potentially increases HCAHPS patient satisfaction scores and eSignature can even boost a hospital’s overall financial health.

Sounds like a no-brainer, right?

But Registration isn’t the only place a hospital should implement patient eSignature ASAP. In this post, we’ll talk about a clinical setting where the technology makes immediate sense – the bedside.

Stop the paper chase

Once hospitals see the impact of patient eSignature technology at Registration, most want to quickly expand the same efficiencies to the bedside. But the application of “patient bedside eSignature” is pretty broad and it leaves many wondering: Where exactly along the clinical bedside spectrum should this solution go next?

We work with hospitals of every size. And, in our experience, the next logical choice for patient bedside eSignature is with the informed consents process. Here’s why: Up to 14 percent of delays in the Surgical Services suite or the operating room happen because of missing informed consent documents.

Consider this: The average surgery delay is 22 minutes. Factor in that industry studies place surgery costs at roughly $60 per minute. Then there’s the compounding or cascading effect that happens when one late surgery delays all those on the schedule after it.

Pretty soon, there’s a sizable financial hit stemming from all that time spent chasing missing paper forms.

The threat of a lost form can be wiped out, though, by using eSignature at this critical juncture. The technology significantly reduces or – even better – eliminates a significant number of surgery delays and the chain reaction of risk that those delays can spark.

Consider all the factors

The ROI is pretty compelling when it comes to using eSignature for informed consents. But to ensure maximum return, there are a few important factors hospitals should keep in mind when choosing the right solution:

  • The need for mobility and tablet-enabled forms
  • Mapping out the forms selection process
  • Planning for multiple signatures capture

We dive a bit deeper into these success factors here.

Do the math

For the greatest electronic signature bang for the buck, it’s tough to find greater patient eSignature ROI than with informed consents. And when applied for a smoother perioperative process, the benefits impact not only the bottom-line, but overall patient satisfaction.

Try our eSignature ROI calculator to get a clearer idea of the value your hospital could reap with the right patient electronic signature solution.

Read part one of this series to learn how hospitals that implement eSignature in the Registration Department can do more than just eliminate stacks of paper.

 

About The Author - Brandy Taylor

Regardless of the challenge—climbing 14ers (peaks taller than 14,000 feet) or eliminating the mountains of paperwork in hospitals—Brandy is determined to reach the summit. She combines her drive with a commitment to helping others achieve their goals the old fashioned way, with honesty, integrity, responsiveness and courtesy.

Feel free to email me here.