When I’m not taking care of our current customers here at Access or hanging out with my wonderful wife and daughter, you usually can find me at our local CrossFit gym, MACH 3, in Sulphur Springs, Texas. We’re always looking for ways to improve the health, fitness and performance of the athletes I help coach, and as part of this commitment, we recently had someone bring in a water tank so we could do some hydrostatic testing. While you can use calipers or an electric scale to measure body fat percentage and lean muscle, the hydrostatic test is much more accurate.
We encouraged our athletes to get their body composition tested, and then once they had the results, to set a target for three months out. We did the initial test in early February, and so we have just a few weeks to go until we get the before-and after scores.
We’ve found that the first test has been a big motivator. It’s tempting to go overboard on stats sometimes, but this is one kind of data point that seems to provide helpful insight and the fuel for people to not just reduce their body fat percentage, but also gain muscle mass.
We’ve combined this knowledge with the more anecdotal evidence we obtained during the 2017 CrossFit Open, which always exposes areas of potential growth and improvement. Personally speaking, I realized I needed to work on my squatting, so I’ve made the dubious decision to join my fellow Access account manager Clayton Homme in doing the grueling Smolov squat program. My burning legs won’t thank me, but I’m determined to see it through.
Whether you want to improve fitness levels with CrossFit or dramatically drop excess paper weight, Kiffer and his team can help.
The gym isn’t the only venue where we’re looking for ways to be more efficient and effective. This year, Clayton and I are doubling down on our investment in the Access Health Check program. We want to visit as many current customers as possible and find out exactly how they’re using our solutions.
When we go on-site for a Health Check, we meet with people from every department that’s utilizing eForms, electronic patient signatures or our other products to get an idea of which forms and processes are up and running with paperless technology, how many workstations are being used, and what the workflow steps are for each process. We also spend time with the IT group to see how support is going, what training they’ve done and passed on to users, and if they’re having any issues.
A couple of weeks after the visit, we send the customer a detailed report that breaks down what they’re doing now and what we recommend should come next. This can include more training to help users be more effective, product upgrades if we believe the hospital will benefit from new features, and sometimes a potential use case for new products like the web-based Access Passport or Access eSignature 8.0.
We then lay out a three-to–five-year plan that gives recommendations for the short, medium and long term, so that our partners at the hospital can see a clear road to their paperless destination. Just as I want my athletes to be their best, I’m also dedicated to making sure our customers are getting the most out of their solutions today and are set up for even greater success tomorrow. The Health Check is a great first step.