It’s probably safe to say that the last time most of us drove a rental a car, we didn’t treat it with the same care and respect we would’ve had it been our own vehicle. We may have nicked a few curbs, left the sunroof open in the rain or even had an unfortunate spill in the front seat. That we didn’t clean up.

After all, unless there was major physical damage – think bigger than a door ding – we had no real accountability to the next person who’d drive the vehicle.

Once we pulled into that rental car bay, put the car in park and handed over the keys, it was back to our daily lives – where we’d only think of treating our personal cars with care.  

It’s a similar situation when it comes to implementing tablets – iPads, Surfaces, etc., – in hospitals.


Recently, we’ve posted articles and a video designed to help hospitals find the best tablet and accessories for their Registration and clinical departments. We’ve shared the first-hand experience of Parkview Medical Center and the best practices the hospital gleaned as it implemented the devices for mobile forms and paperless consents.

One of the first things PMC learned? Every tablet must have an individual or team assigned as its owner.

When the Pueblo, Co., hospital first introduced tablets, they left the 9.7-inch iPads on tables throughout nursing stations. There wasn’t a sole owner or team assigned to a specific device. Clinicians simply picked up a tablet before they met with a patient, and then returned it when their consult was complete.

The hospital found, though, that without a clear sense of ownership, it was easy for clinicians to disregard how they handled the devices. (Kind of like a rental car!)

The hospital was able to reduce tablet wear and tear, though, by taking one simple step. PMC assigned a specific owner or team to each tablet. Human nature did the rest.

Once clinicians were held accountable for particular tablets, they were incentivized to take better care of the tool. And, for those who were assigned a tablet as part of a team, they, too, became more cautious of how they treated their device. After all, no one wants to be the one who damages the tablet and makes it harder for the rest of the team to do their job.

In this video, Cody Strate, Access vice president of strategy and innovation, talks more about the role human nature plays in reducing tablet wear and tear.

If your hospital is implementing tablets in order to provide paperless forms, bedside consents and digital signatures, remember: Ownership is key to preventing unnecessary wear and tear.

Read more about how best wrap your arms around tablet best practices for healthcare on our Tablet & Peripherals Playbook for Healthcare

For more about tablet best practices, contact Access or visit our blog for tips on how to pick the right device and accessories to ensure a positive patient experience.


Cody Strate

Written by Cody Strate

For more than 15 years, Cody has provided sales and marketing leadership with the goal of providing the smoothest, easiest, and most pleasurable customer experience imaginable. Cody is a Forbes Communication Council member and lives in Colorado with his wife, two kids, and two dogs.