Last week, clinicians from more than 700 hospitals registered for our webinar on Advanced eSignature Solutions for Cerner. Attendees represented hospitals of all sizes and specialties, and joined us from across the country.

During the hour-long event, we explored how Cerner clients can close paper gaps with eSignature solutions at Registration and at the bedside. We showcased the patented Access form “hand-off,” and gave an electronic signature demo of informed consent, a radiology questionnaire and a government form.

We closed the webinar by answering questions from attendees. But we started the webinar by turning the tables.

With so much expertise and experience in one virtual place, we couldn’t pass up the chance to survey the online room. So we kicked off the event by asking the audience three poll questions. Read on to see what these Cerner clients had to say.

Question 1: How many paper forms, on average, do your patients sign in Registration?

  • 1-2
  • 3-4
  • 5+
  • None, we use eSignature and it works well
  • None, we use eSignature – but I’m not 100% happy with it.

Survey says: 65% of respondents – almost two-thirds – said they use paper at Registration. Specifically, 62% said their patients sign between 1 and 4 paper forms when they enter the hospital.


On the flip slide, almost 40% of respondents said their patients don’t sign any paper forms at Registration because their hospital has an eSignature solution.

Every patient visit starts in Registration. The department is responsible for admitting patients, while also serving as the unofficial “Office of First Impression.” With an electronic signature solution, hospitals can minimize paper and maximize the patient experience.

Question 2: How do you administer informed consents at the bedside?

  • We use paper
  • We have an electronic solution

Survey says: More than 8 in 10 – a whopping 82% of respondents – said they use paper at the bedside for informed consents. Just under 20% responded that they have an electronic solution to administer forms in the clinical setting.


Knowing the forms administered in Registration are pretty straightforward – HIPAA, privacy, Medicaid, financials – it makes sense that many hospitals find it easy to start their paperless journeys here.

But at the bedside, the complexity and significance of the information shared escalates. Hospitals can’t afford the legal risk or expense that grows with each passing minute spent searching for a missing paper informed consent.

Question 3: How do you get the procedural content on informed consents?

  • Hand writing procedural content into blank sections
  • Pre-printed forms for each procedure with actual procedural content
  • Generic informed consent forms
  • A mix of the above

Survey says: More than a quarter of attendees said they hand write into the blank sections of paper forms a description of the medical procedure, as well as the known risks. Nearly 20% said they use pre-printed forms to communicate the procedural content with patients. About half of attendees said they use a mix of all.

And the remaining nearly 10%? This group said they use generic informed consents with no procedural content – leaving the medical treatment open to interpretation and the hospital at-risk for legal repercussions.


Access can help

Regardless of whether your hospital uses all paper or no paper, and whether you’re a Cerner client or use another healthcare IT partner, we can help. Talk to us about how Access can guide your hospital in the next phase of its paperless journey.

Did you miss the Cerner webinar? You can still listen here. Want to attend future Access webinars? Tell us. We'll keep you in-the-know so you can be part of our next audience poll.


Cody Strate

Written by Cody Strate

For more than 15 years, Cody has provided sales and marketing leadership with the goal of providing the smoothest, easiest, and most pleasurable customer experience imaginable. Cody is a Forbes Communication Council member and lives in Colorado with his wife, two kids, and two dogs.