Every patient form used for every patient interaction is maintained by a hospital’s Forms Committee, which is usually “lorded” over by the director of health information management.
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There is no doubt about the safety and efficiency impact EMRs have made possible for hospitals worldwide, effectively ushering in the age of modern healthcare. Systems like Epic, Cerner, MEDITECH, and Allscripts advance enterprise-wide automation across clinical and administrative processes. And though these efficiencies are tremendous, EMR design tends to orient primarily around a clinical workflow. Meaning that despite all of their immense technological capacity and utility, when it comes to patient-facing forms workflows, they do have an Achilles heel.