I’m back, sitting in a Naugahyde-like chair in the terminal and listening to soft jazz playing over the tinny airport speakers while waiting for my flight to chilly Columbus. I wouldn’t want it any other way, and I’m thankful for being able to get on the work road again. Because for the first time in 6 weeks, I’m travelling for Access with multiple trips planned over the next few weeks.
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Have you ever frantically searched for your patient’s MAR to write nursing notes before a shift change? Or forget to chart Hillary’s PRN meds? What about working your shift and noticing that Donald didn’t sign his AM med passes? Man, this takes me back to my nursing days! Sometimes I would wonder if there would ever be a time that there were zero medication errors on the floor.
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At Access, we recognize that we’re nothing without our customers. And we’re fortunate enough to have some truly incredible ones who are dedicated to improving patient care, service and satisfaction with the latest technology.
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When patients come to your hospital, they not only need the finest care available, but they also expect the best possible experience. The best retail stores with the highest brand loyalty (think Apple and yes, Dunkin Donuts) pride themselves on making a positive impression from the moment a shopper comes through the door, understanding that this first interaction is what sets the tone for each customer’s entire experience.