It's a "Paper-gap" Problem
EHRs provide a tremendous amount of utility to your organization, but they have their limitations - especially when it comes to interacting with patients. Generally, these "limitations" introduce what we call "paper-gaps" which can exist with a number of different processes across a number of departments.
Paper-gaps can be very difficult for IT to close, in a consistent way across these various processes and departments.
Niche solutions can be applied to specific processes, but this can be an implementation and support nightmare for Information Technology. Also, these niche solutions often require the clinician to leave their EHR experience.
None of this is good.
Access helps Information Technology to close paper-gaps with EHR integrated solutions.