In 2006, the HCAHPS became a required survey for acute-care hospitals to give patients a way of evaluating the care they receive. The survey encourages transparency and promotes higher patient care standards, and it is shared publicly so that patients can evaluate their care options.
Today, with online reviews playing such a key role in how people make purchase decisions, hospitals need to be more proactive than ever in taking steps to improve HCAHPS scores.
This means thinking beyond the traditional patient experience and developing systems that deliver a consistent, frictionless experience for patients.
In this e-book, you’ll learn:
Prioritize your patients’ needs and learn how to improve overall patient satisfaction by downloading the e-book. Just fill out the form on this page for your copy.