FAQ's

You have questions, and we have answers...

  • What is your licensing model?

    We are able to offer our solutions in a variety of ways to meet your organization's needs.  Most commonly our customers opt to go with a one-time capital acquisition of software.  Many customers will acquire the associated Professional Services from either a capital budget outlay or operational funds.  This is purely a budgetary decision for your hospital.  Finally, with the capital purchase of software there are associated annual support and maintenance fees.

    Should you wish to operationalize the acquisition of software we are more than happy to entertain this through subscription options.

  • Can I just buy Access for certain departments?
    Indeed you can!  Many customers want to dive into the "deep-end" and license our solutions for their entire enterprise.  However, it's very common for hospitals to want to take a more incremental approach to eForms and eConsents.  Should you wish to start your eForms and eConsent journey in Registration and then expand to other departments from there we will gladly accommodate your needs.  
  • How can I request pricing

    Easy!  Just click the button below and it will take you to our "Pricing Request" page

    Request Pricing

  • How long are implementations?

    Naturally, implementation timeframes largely depend upon the scope and scale of the project.  However, most projects are completed within three to six months from the "kick-off" call to begin the project, and the "kick-off" call generally occurs within a matter of weeks of the completion of the sale/purchase.

    We do our best to work succinctly and rapidly to deploy the desired eForms and eConsent solutions.  Furthermore, we work hard to eliminate as much burden from the customer as possible ensuring as much of a "turn-key" implementation as possible.  We do provide our new customers with certain deliverables, and expected timeframes of completion so we can keep the projects on track.  Life does happen, and we recognize our customers priorities may need to temporarily shift.  In those situations we're glad to work with those customers to sort out the best reasonable path forward.

  • Can we edit existing forms and create new ones?
    Yes you can.  We strive to empower our customers to be as self-sufficient as they want to be, and we achieve this by providing the appropriate tools to create and edit forms.
  • Can I purchase extra Professional Services for my project?

    Yes you can purchase additional Professional Services at any time.  Should you need to do this you may always work with your Access representative or click on the button directly below and complete the request.

     

  • Can we use tablets with your solution?
    Certainly. Who wants to be tied to a cord all day? Access Passport forms can be accessed and completed on any device with a web-browser.
  • Can we use a mixture of LCDs and tablets?
    Absolutely. We see this quite often because the needs of the clinical or administrative area using the forms really drives the hardware decisions. In some cases, LCD pads work best, while in others, the mobility of a tablet is critically important.
  • Does your eSignature solution only work for Registration forms?
    No. We can gear our eSignature solution toward your Registration needs if that area is your primary focus. But Access eSignature solutions are perfectly suited for many areas of the hospital—Surgical Services, Radiology, HR and Materials Management, just to name a few.
  • Can your eForms solution work for back-office forms?
    Yes. In healthcare, obviously patient-centric forms and physician-centric forms get most of the attention. But our Passport solution allows you to apply that same great paperless efficiency to employee forms as well. In fact, we run our own business using Passport.
  • Can forms be routed for approvals?
    Yes. And because you can track forms, you aren't ever left wondering what in the world happened to a form you submitted.
  • Are eForms trackable?
    Always. Every single time a user submits a form, Passport assigns a tracking number to that form as it exists at the time of submission. It’s one of the big reasons auditors love us!
  • Can form routing be dynamic and rules-based?
    You bet. Suppose a patient checks a "No" box on a particular form. Maybe that’s just fine; no follow-up needed. But let’s say that response kicks off a workflow and requires somebody to review the patient’s answers or ask a few more questions. That’s incredibly easy to do.
  • Can eForms be sent to multiple people simultaneously for approval?
    Yes, incredibly easily! Just another way eForms run circles around sad paper forms.
  • Can data be dispersed to different systems?
    Yes. All the data collected in a form is discrete data. So Passport can write that data back to another system or systems via Web Services.
  • How long does it take to build a form?
    Minimal time. Unlike some form designers that require painfully slow HTML coding, Passport lets you build forms super fast—often in less than an hour from concept to finish.